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Total Quality Management is a long-term method assuring an organisation's quality service and functioning. It's a quality policy that determines and implements the organisation's quality management.
It is an administrative responsibility to control and implement required strategies for the organisation's top management. Our TQM assignment comprises a wide spectrum of managerial efforts to make the quality function of the organization, and each activity of the organization is counted for this. For effective TQM, from top to bottom, a company or an organization should be working with proper planning and executing proper strategies to make this effective. First of all, one should understand the three terms in TQM: Total, Quality, and Management.
Total: This concept indicates the totality of the organization wherein everyone from top to bottom works together for the improvement of the company's quality and customer satisfaction.
Quality: Here, customers' needs and preferences should be sorted out.
Management: Determination of managerial efforts with full commitment.
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TQM is the totality of an organization working to improve the quality of service and customer satisfaction that is provided. It involves each hierarchical clustering of the organization and covers every aspect of the organization. TQM is relevant for the effective working of an organization, and only with that can they improve their management functions.